Answer Every Guest Email, Day Or Night

At Qvery, we help hotels put people on the work that matters, with custom AI agents that answer guests. We build them on your own rates and policies, inside your reservations inbox. Today someone reads each email, looks up the rate and the policy, and types the reply. The agent does that reading and lookup, in the guest's language. Your team handles what needs a person. The first working result takes about two weeks. You see the drafts on your real emails before it sends any alone.

Within minutes of the email arriving, at any hour. The agent reads each message as it lands in your reservations inbox. It finds the answer in your rate and policy sheet and writes the reply. Replies it may send go straight out. The rest reach your team as drafts, so a guest waits for a colleague only when one is needed. Nights and weekends work the same way, in whichever language the guest used. A reply is ready within minutes, so the guest hears back while the question is fresh.

Just the kinds of reply you choose, and only when your rates and policies back every sentence. You decide which emails the agent may answer alone, such as a question about check-in times. Bookings, changes and complaints reach your team as drafts, with the open question named. Every other email arrives as a draft too, so you widen the list only when you trust it. Your team signs each reply, not the agent, and sees which sheet line backs each sentence.

Yes, in your build. The agent can read live rates and availability from your booking system, so a reply reflects what is free today. Without that link, it works from your rate and policy sheet, as the free try does. We check what your system allows before we build, so nothing is promised that it cannot do. If the link is not possible, the sheet still carries the work. Whatever the source, each sentence in a reply is tied to the line it came from.

The agent does not make up an answer. It passes the email to your team and names the question your sheet did not answer. A draft is ready, with everything the sheet does cover already written. Your colleague fills the gap, checks the wording and sends the reply. The draft shows which line the sheet could not answer. A question the sheet leaves open always goes to a person. The guest never receives a guess, and nobody on your team starts from a blank page. That keeps the slow part, the thinking, with a person.

Spanish, Portuguese and English, matching the language the guest wrote in. A guest who writes in Portuguese gets the reply in that language. It is built from the same sheet your team already keeps. More languages can be added in your build. Each reply uses your hotel's tone. Your team signs it, so the guest hears from your hotel and not from a machine. The facts stay identical in every language, because they come from one sheet. Update the sheet, and the replies follow.

An agent for this job costs around $20,000 to build and about $400 a month to run. The calculator above shows what that means against your reservations team's time. You put in your own numbers, such as the emails per day and the minutes each one takes. The result updates as you type. You see the cost of building and running the agent beside the hours your people spend on replies today. Change the inputs to match your own reservations desk, whether it is one person or four.

The agent reads only the inbox and sheets you connect it to. You decide where it runs and how long anything is kept. Each reply is tied to the line in your sheet it came from, so your team can check it. Guest emails stay in your reservations inbox, where your team already reads them. Your team can trace every sentence a guest receives to a line you wrote.

We deliver a working agent in about two weeks, set up with your rates, policies and tone. It drafts beside your team before it sends anything. Your people compare each draft with what they would have written, and correct the sheet where it falls short. A fix to the sheet carries into every later reply, in all three languages. Your team sees each draft before the agent sends anything alone.

A reply to your guest's email in their language, each sentence tied to the line in your sheet. You send one guest email and your rate and policy sheet. The questions your sheet does not answer are flagged for your team to settle. It comes from vlad@qvery.ai within 15 minutes. The reply goes to you, never to a guest, so you can judge the wording and the tone first. We delete your files as soon as the result is sent.