Proof On Every Call, Not A Sample

At Qvery, we help contact centers spend less on quality checks, with custom AI agents that audit calls and coach representatives. We build them for each program you run, around your phone system, your recordings and the statements your client requires. They follow your own rules, not a template. Your client does not want to hear that a small sample of calls looked fine. They want proof: the statement, the time in the call and the words your representative used. The agent produces that proof for every recorded call.

The agent writes the call out with times, in the language it was spoken. It then looks for each required statement, allowing for natural wording, as people rarely read a script exactly. Say your client requires a closing statement and the representative puts it in their own style. That statement reads worded differently, with its time and what was said. A missing one reads not found. The check works from the written call, so each result points back to a time you can replay.

Yes. Your phone system sends each recorded call for a program to the agent, so every one is checked, not a sample. Today your quality team hears only a few calls. The rest go unchecked, and you have proof just for the ones someone heard. Every call leaves with a result, whether or not it needs a person. Each program has its own list, so the right one is used.

Let the agent do the listening. Your quality analysts then work on the calls it flags, and they start from the moment and the words already found. They do not start from a recording and a script. They replay a flagged call from the time the result gives. Your quality team covers every call without hiring, because the listening is done. Your team lead gets the short list of calls with a statement worded differently or not found. Every other call carries its proof, so nothing waits for someone to find the time to listen.

No. Not found means the transcript does not show the statement, not that it was never said. Say the representative gave the statement over a noisy line, or two people talked at once. The transcript shows nothing, the result reads not found, and your analyst hears the statement on replay. So a person replays the call before anyone draws a conclusion. Findings are about calls, never a score for the person on the phone. People decide what a finding means.

Your client's. Each program has its own list of required statements, taken from your contract or script. They go into the agent as the contract or script writes them, so results read in your client's terms. The agent adds no statements of its own, and the page names no law: the list is your client's. When the client adds a statement, you add it to the list, and the next calls are checked against it. You update a list when the client changes it. A client with another list gets its own check, and the other programs stay as they are.

An agent for this job costs about $25,000 to build and $400 a month to run. The calculator above shows what that means against your quality team's time. Put in your own team's numbers and the result updates as you type. It sets the build and the monthly cost against the hours your analysts spend on call reviews today. Those hours move to the calls the agent flags.

The agent reads only the recordings you connect it to. You choose which programs to connect, and only their calls are checked. You decide where it runs and how long anything is kept. Your phone system sends the recorded calls, and the agent returns the checked ones. The agent works from the recording itself, written out with times.

We deliver a working agent in about two weeks, set up with each program's statements. Those are in place before the first call is checked. It runs beside your quality team on real calls first, and your analysts compare its findings with what they hear. The first calls it handles are your own, so you see the result on the programs you run. After that, every recorded call for the program goes through it.

Your call, checked against your client's list one required statement at a time. Each statement found comes with its time in the call. The rest read said differently or not found, so you see which moments a person should replay. The sample on the page is a support provider's activation call for a client, with the client's statement list. You send one recorded call, or a transcript with times, and your client's list. It comes from vlad@qvery.ai within 15 minutes. It is the same check a production run gives for every call. We delete your recording as soon as the result is sent.