Every After-Hours Call Answered On Your Rules

At Qvery, we help plumbing and heating companies spend less on answering calls, with custom AI agents that pick up after hours. We build them around your own rules and systems. The first working result comes in about two weeks. The hard part isn't booking the job. It's knowing when not to. A dripping tap can wait for Tuesday, but a burst pipe at midnight is on your emergency list. It asks what the caller needs and takes the address and contact details. Routine jobs get booked, and emergencies go to your on-⁠call technician.

It books only into the open slots your schedule shows. Each booking carries the address, the problem and the caller's details. The agent repeats the time back to the caller, so a mistake gets caught on the call. Your dispatcher sees them all in the morning and can move any, as with a booking your team takes. The schedule stays yours, and your dispatcher has the last word.

Anything your rules say needs a person: emergencies on your list, jobs outside your area, work you don't do. A caller outside your area is told so politely, with your next steps. A caller who asks for a human goes to your on-call technician or gets a callback. The agent tells every caller what happens next, in your words. Your team picks up the rest in the morning. It books nothing outside your rules. A caller outside your area still gets a clear answer instead of a dead end.

Both are possible. We set it up the way your on-call process works today. That means a live transfer, or an alert with everything needed for a callback. The agent tries your on-call number, then your backup. If nobody answers, it takes a message and promises a callback. It never books an emergency as a routine job, and your on-call technician decides what happens. The alert carries the address, the problem and the caller's answers to your urgency questions.

From you. We write your emergency list, service area and booking rules into the agent with your team. The agent then asks the urgency questions on your list: is water still running, is there heat, is anyone at risk? It checks the address is inside your service area. It answers questions about your services and hours from your website and rules. Those rules stay yours, and your team can review them. The answers decide whether a call is an emergency or a routine job.

It shows three example calls answered on your website and rules, written out in full. You get a night emergency, a routine booking and a caller outside your area. Each comes with its booking or alert. You send your website, plus your after-hours rules if they're not on it. It is a written set, not a live call. The set shows how the agent would treat your own customers. A sample is a plumbing and heating company's website, after-hours rules and three calls.

An agent for this job costs about $35,000 to build, then roughly $1,700 a month to run. The $35,000 is a one-time build, and the monthly figure covers running it. The calculator above shows what that means against your team's time on the phones. Put in your own team's numbers, and the result updates as you type. It counts the people on the phones and the share of their week it takes. It is the largest of the four home services agents to build.

The agent keeps only what your booking needs. It passes the address, the problem and the caller's details to your own schedule and on-call technician. It reads only what you connect it to. You decide where it runs and how long anything is kept. Your own schedule stays the place bookings live. Your on-call technician receives the alert details and nothing more. Bookings and alerts leave the agent only through your schedule and your on-⁠call route.

We deliver a working agent in about two weeks. We set the rules with your team first, then write them into the agent. It is tested on calls like the ones in the free try before it's connected to your line. Until then, your line works exactly as it does today. Then your calls go to the agent after hours, at weekends or when every line is busy, instead of voicemail. Nobody hears a ring that goes nowhere. It greets callers in your company's name.

The three calls arrive from vlad@qvery.ai within 15 minutes of sending your website. We delete anything you send as soon as your result is sent. The written set follows your website and rules, so you can check each answer against what you would say. Expect the on-call route for the emergency. The routine job gets a booked slot. The caller outside your area gets a polite decline. The set is yours to read in full before you decide on a build.