Every Cargo Claim Opened The Day It Arrives

At Qvery, we help carriers spend less on claim paperwork, with custom AI agents that open each claim's file on day one. We build them around your own claims inbox and systems. A damage claim arrives with photos and invoices attached. The deadline can start that day, not the day someone opens the email. The agents open the file at once, so nothing sits half-built while the days run. Every paper is listed as there or missing. Photos, invoices and shipping papers sit together in one file, not scattered across an inbox.

Where the federal rule applies, the response deadline runs from the day the claim arrives. The agent records that date the moment the claim lands. Your team picks the deadline rule for each kind of claim when we set up the agent. Under the federal rule for motor carriers, that's 30 days to acknowledge and 120 to resolve. The agent counts the days to each deadline, and the dates go on your claims person's calendar. A claim that lands out of hours still has its arrival day recorded.

Every claim gets a file with its received date, its papers and the days left to each deadline. The file holds what the shipment carried, what is claimed and for how much, and what the delivery receipt says. The agent checks the claimed amount against the attached calculation. Every fact keeps its page, so your claims person opens any of them in a click. Your team sees at a glance which claims need attention this week. The photos, invoices and shipping papers sent with the claim are listed in the file beside the delivery receipt. The claims with the fewest days left are easy to spot.

The bill of lading, the delivery receipt, the invoice and the photos often arrive separately. The agent lists what is missing on day one, like the receipt or the photos. A missing paper reads not found, never assumed. It drafts a reply asking the claimant for exactly what is missing, so the chasing starts at once. Your claims person no longer builds that list by hand. The papers that are there are listed with the ones that are not, so the gap is visible.

No. It builds the file and counts the days. Paying, declining or making an offer stays with your claims person. They get the file, the dates to watch and a draft reply. They review the draft, change it if needed and send it. The agent never sends anything to a claimant on its own, and it gives no legal advice. Settlement stays a human conversation with the claimant.

The agent opens the file anyway and records the day the claim arrived. It lists everything the claim still needs. Even a one-line email starts with a clear record. Damage and shortage claims come by email or letter. Whatever is attached goes into the file: the photos, the invoices and the shipping papers. The date of arrival is never in doubt. The list shows exactly what the claimant should send next.

It costs about $20,000 to build and $450 a month to run. The calculator above puts that against your team's time on claims. You enter your own team's numbers, and the result updates as you type. It shows what claims work costs your team today. Building a file means reading the claim, listing the papers and counting the days, and that is the work it measures. The savings it shows start from the hours your claims person spends on this work. Both figures sit in the calculator beside your team's own numbers.

The agent reads only the claims inbox and folders you connect it to. You decide where it runs and how long anything is kept. Only what lands in the inbox you point it at is read. The agent works from the email, the photos and the shipping papers it holds. It sends nothing to claimants on its own. The emails and photos are read to build the file, and nothing else.

We deliver a working agent in about two weeks, connected to your claims inbox. It runs on recent claims beside your team first, so you see its files next to your usual steps. New arrivals keep coming where they come now. Each new claim gets its file the day it lands. Your claims person sees the dates on their calendar from the first one.

A claim file: the summary, what is missing, the deadline dates and a draft reply. You send one claim email or letter, with the bill of lading, delivery receipt and freight invoice if you have them. The sample is a regional carrier's damage claim with its papers. It comes from vlad@qvery.ai within 15 minutes. We delete your files as soon as it is sent. The summary names the shipment, the amount claimed and what the receipt says.