AI Transformation For Outsourcing

At Qvery, we help outsourcing companies spend less on quality checks, with custom AI agents that check calls and prepare coaching. They also work out service credits and write up client handovers. We build them around your own calls, contracts and recorded handover sessions. You get a first working result in about two weeks. Your team leads and account managers decide what needs attention and hold the coaching conversations.

Each statement your client requires is marked as said, worded differently or not found. Each one found comes with its time in the call and the exact words, so anyone can confirm it in the recording. The agent writes the call out with times first, then compares it with that client's list. It also lists the moments a person should replay. Your analyst listens where the report points. Findings are about calls, never a score for the person on the phone.

Yes. In production your phone system sends every recorded call to the agent, and each one is read against its client's own list. Today your quality team hears only a few calls. The rest go unchecked, so you have proof just for the ones someone heard. Your team lead gets only the calls that need a person. Every other call carries its proof. It checks calls in the language they were spoken. Every client keeps its own list of required statements. You update it when the list changes.

For a statement it finds, it shows the time and the exact words. For one that the written call does not show, it says not found. That is different from never said: a noisy line or two people talking at once can hide a word. A person listens to that call before anyone is told. The agent never fails a call on its own.

Yes. Each week the agent reads a rep's recent calls and finds the one or two habits that keep repeating. Each habit in the plan comes with the calls and the times that show it. Your team lead walks into the one-to-one with a one-page plan and can say: at 4:12 you did this. Preparing coaching no longer means pulling recordings and building an agenda by hand. With fifteen reps, a team lead loses a big part of the week before the conversations even start. The conversation itself stays with your team lead.

The agent reads the service-level agreement and your monthly call reports. It works out every service level the contract measures, with that contract's own formula. It applies the exclusions too, such as time spent waiting on the customer. Today someone stitches the numbers together by hand each month, and the two sides end up with different answers. The math is shown for every credit, in full. Where a term allows two readings, it shows both next to each other. Your account manager sees the scorecard before the client does and decides what is owed.

Yes. The handover session is recorded, as it is today. The agent writes the steps in the order the expert walks through them, with the system used at each one. It quotes every exception, judgment call and special case the expert mentions, with its time in the recording. It also lists the questions to ask before you take over. Your transition team edits the guide like any document, so nothing surfaces for the first time after go-⁠live.

Each agent costs about $25,000 to build. The four together cost about $89,000 to build and $1,750 a month to run. Take a company of about 200 people with 16 on these jobs. The four can save about $151,000 a year in team time, after running costs. That is time your team spends today on checking calls, preparing coaching, working out credits and writing handovers. The calculator on the page is set to those numbers. Put in your own, and the result updates as you type.

Only under terms you and your client agree. Before any build, we set in writing which systems each agent may read and where its data is processed. Only the people named there see it, and you decide how long anything is kept. The agent reads only what your company connects it to. Qvery is based in the EU, so the GDPR applies, and we sign a data processing agreement. On the free try, your call is deleted as soon as your result is sent.

Choose Let's Partner at the top of the page and book a call with Vlad Shvets. We start with the client program where checking or coaching takes your team the most hours. We build its agents on your own calls and contracts, around the inbox, rules and systems you already use. Start with the free try on the page: it checks one of your calls against your client's list. Your clients do not want to hear that a few calls sounded fine. They want the time and the words, for every call.