Booking Calls Answered When Your Desk Is Busy

At Qvery, we help hotels spend less on commissions, with custom AI agents that answer phone calls and reservation emails. We build them on your own rates, rooms and rules. Your team still answers the phone first. A call nobody picks up within the rings you set goes to the agent, in Spanish, Portuguese or English. It answers from your own information and saves the booking request for your team. The first working result takes about two weeks. Your reservations team reads every saved request.

Yes, in your build. Connected to your reservation system, the agent checks free rooms before it takes a request. Without that link, it answers from your fact sheet and website alone, as in the free try. We check what your system allows before we build, so the agent never promises a room it cannot see. It answers questions about rooms, rates, parking, breakfast and policies from your own information, nothing it finds elsewhere. The agent only reads and saves, so your system stays in your hands.

The agent takes a booking request, not a confirmed reservation. It writes down the guest's dates, room and contact details, then saves the request. Your reservations team confirms each one in your own system. Where your build connects to that system, the agent checks free rooms first. The caller hears that your team will confirm. Nothing is promised until a person on your team has done so.

No. Payment goes through your own secure link or checkout step. The agent never asks a caller to read out a card number. Taking a request is a different job from collecting money. The call ends with the details saved and the next step explained. Your reservations team confirms the stay and sends the link, as it does today. Card details stay between the guest and your checkout step.

The agent passes the conversation to a person straight away. When nobody is free, it takes a message for a callback. You set which calls always go to a person: complaints, emergencies, changes to a booking and anything outside your rules. Each exchange is written out for your team to read, so whoever phones back knows what was said. The guest does not have to explain the problem twice. A busy front desk gets the context without asking.

Before it talks about an existing reservation, the agent follows your own rules, such as the booking reference and the guest's surname. When both match, it can answer. When they do not, it takes a message for a callback and shares nothing about the stay. Your team reads the written-out conversation, including what could not be checked, so a callback starts from the facts. You decide which details prove who is calling. A caller without a match still gets a message taken.

An agent for this job costs around $35,000 to build and about $1,650 a month to run. The calculator above shows what that means for your hotel. You put in your own numbers, such as the calls your team misses and what a booking is worth. The result updates as you type. It sets the missed bookings and the booking-site commissions against the cost of building and running the agent. Put in your own hotel's figures to see the result.

The agent stores only what a booking request needs, such as dates, room and contact details. It never handles card numbers. It reads only what you connect it to, and you decide where it runs and how long anything is kept. Every call is written out for your team to read, so nothing happens out of sight. The agent handles a call only when nobody picks up within the rings you set, so most conversations stay with your team.

We deliver a working agent in about two weeks, set up with your fact sheet, rules and phone line. It answers test calls with your team before guests reach it, in Spanish, Portuguese and English. Your people read the written-out calls and correct anything that sounds wrong, such as how a complaint is handed to a person. Then you choose how many rings the phone gets before a call goes to the agent. After that, the agent covers check-in rushes, nights and weekends.

Three example calls, written out, showing how our agent would answer for your hotel, from your own rooms, rates and policies. Each comes with the booking request it would take. You send your hotel's website, plus your rate or policy sheet if you have one. The answers come from those facts, and the questions they leave open are listed for your team. It comes from vlad@qvery.ai within 15 minutes. We delete your files as soon as the result is sent. Nothing in it is a live call to a real guest.