Replay The Leasing Calls That Matter

At Qvery, we help property managers put people on the work that matters, with custom AI agents that read every leasing call. We build them around your own call checklist and phrase list. A leasing manager can replay only a few of the week's calls. The risky phrase and the tour nobody offered are usually in the others. The agents listen to all of them and hand back a short list worth replaying. Your managers replay the marked moments and coach from them. A manager's week then starts from the marked moments, not from a queue of recordings. Your compliance lead and your leasing manager each get what they act on.

Yes. The agent scores each call on your own checklist: the greeting, the questions asked, the tour offered, the follow-up booked. It writes the call out with times first, so every score has a source. Without a checklist, the free try uses a standard one: greeting, questions about the home and the tour offered. Your managers keep scoring on the points they already use. If your checklist has other points, they are scored the same way.

Every point links to the moment in the call it came from, so your manager can replay it and judge for themselves. During setup, we compare the agent's scores with your managers' on past calls. A moment too unclear to judge is left out of the score. Nothing in the score rests on a number your managers can't trace to the recording. A score is a pointer to the recording, not a verdict on the person. If a manager disagrees with a score, they replay the moment and see why.

Your compliance lead builds the phrase list with us during setup. The agent marks each listed phrase it finds, with its time in the call. Your compliance lead replays each marked moment and decides what it means. The agent flags phrases that could touch fair housing rules, and it leaves the judgment to a person. It labels no call as clear or as a violation. The list is built around the phrases your compliance lead worries about. The mark carries a time, so the replay goes straight to the phrase.

No. A mark is a moment worth replaying, and a recording without one is not a cleared one. It still gets your usual review. The agent flags only the phrases on your list, so a conversation can pass clean and still deserve a listen. Your compliance lead keeps the list and adds to it as new phrases come up.

No. It reviews calls, not people, and it blames no one. Your leasing manager gets the calls worth replaying, with the moments marked. Coaching starts from what was said on the call, and each point comes with the moment behind it. Any decision about a team member stays with your leasing manager. Managers coach on specifics instead of impressions. Your leasing manager sees what is worth coaching and what is not. A score is attached to a call, never to a name.

It costs about $25,000 to build and $1,600 a month to run. The calculator above puts that against your managers' time. You enter your own team's numbers, and the result updates as you type. It shows what reviewing leasing calls costs you today, when a manager can listen to only a handful of them. It also shows the manager hours spent on the calls that never get replayed.

Your phone system sends each recorded leasing call to the agent. The agent reads only the recordings you connect it to. You decide how long anything is kept. A call it is not connected to is never opened. Transcripts exist only for the calls it was sent. Your compliance lead and leasing manager see results only for those recordings.

We deliver a working agent in about two weeks, set up with your checklist and your compliance lead's phrase list. It runs on past calls first, so your managers can see it work on conversations they already know. After that, your phone system sends the new recorded calls. Your compliance lead and leasing manager get the short list of calls worth replaying. Setup is where the checklist and the phrase list are agreed. The first week's calls arrive on their own, so nobody uploads anything.

Your call written out, the score on your checklist and the moments to replay with their times. You send one recorded leasing call or its transcript, and your checklist and phrase list if you have them. The sample is an eight-minute call. It comes from vlad@qvery.ai within 15 minutes. We delete your file as soon as the result is sent. The phrase list is optional in the free try. The score and the replay list arrive together, so your manager can start coaching straight away.