Weekly Coaching Prepared From Real Calls

At Qvery, we help contact centers put team leads on the work that matters, with custom AI agents that prepare coaching. We build them around each client program and the recordings you already keep. With fifteen representatives, preparing coaching by hand costs a team lead a big part of the week. Good coaching is one habit, two real moments and a plan for next week. Each week the agent reads a representative's recent calls and builds a one-page plan. Your team lead spends the hour on the conversation.

Yes, that is the whole plan. Every habit comes with the moments that show it, quoted, with the time in each call. Your team lead and the representative replay them together, so the conversation starts from what was said. A score out of 100 is not coaching, and the plan carries none. Say a representative cuts customers off when they explain a problem. The plan quotes two moments from different calls, each with its time. It names a habit, shows where it happened and leaves the next step to the people in the room.

Yes. The agent reads the recordings your phone or contact center system already keeps. The recordings stay where you keep them. It writes each call out with times, so every quoted moment can be found again. Nothing changes in your phone system or in how your reps take calls. The representatives keep working as they do today.

Quality scoring grades every call against a form. A score can say a call lost points. The plan says that at 4:12 the representative did this. It finds the habits that matter most this week, good ones included, and picks the moments to replay. Finding those moments by hand means a team lead listening to hours of calls for every representative. Scoring tells you which call went badly. Coaching needs the habit behind several calls. A theme you asked about that the calls do not show is marked as not seen.

The plans are built for coaching. We set the agent up as a coaching aid, never for performance reviews. A plan is about one representative's own calls, so it holds no ranking and no comparison with other representatives. Good habits are in the plan too, so the conversation is not only about what to fix. Your team lead chooses what to work on with the representative. The plan prepares the session, and the talk itself stays with your team lead.

In your build it reads up to ten calls a week for each representative. The agent then finds the habits that repeat across them. Your rule decides which calls those are, such as the longest ones or a mix. Ten calls is the most it reads for one person in a week. The free try reads up to five calls from one representative.

An agent for this job costs about $25,000 to build and $550 a month to run. The calculator above shows what that means against your team leads' time. Put in your own team's numbers and the result updates as you type. It sets the build and the monthly cost against the hours your team leads spend today. That means pulling recordings, reading scores and building an agenda. With fifteen reps, that is a plan per rep each week without the lead's hours. The plan arrives prepared.

The agent reads only the recordings you connect it to and changes nothing in your phone system. You decide where it runs and how long anything is kept. Each week it reads a representative's recent calls from the recordings you keep. The quotes in the plan come from the calls you connect, each with its time. The result is one page, and it goes to the team lead who coaches that representative.

We deliver a working agent in about two weeks, set up with your coaching themes. It runs with a few team leads first. Each week it reads their representatives' recent calls, picked by your rule. The themes you set decide what the agent looks for first. They walk into each coaching session with the habits, the moments and an agenda. A few team leads means the plan and the themes are tried on real calls before others use them.

A one-page coaching plan: the habits that repeat, the moments that show them and an agenda. The moments are quoted with their times, and good habits are included. You send up to five calls from one representative, as recordings or transcripts with times. The sample on the page uses four calls from one representative at a contact center serving a business supplier. It comes from vlad@qvery.ai within 15 minutes. A plan covers one representative, so the sample's four calls give a single page. We delete your files as soon as your result is sent.