Handover Sessions Turned Into Working Guides

At Qvery, we help outsourcing companies put people on the work that matters, with custom AI agents that document handovers. We build them around each client and the sessions you already record. A new client's process comes in hours of recordings, and the guide captures the main path. The exceptions show up only after go-live. The agent writes each session out as steps and quotes the exceptions the expert mentions. Your transition team gets the guide and the questions to ask.

As complicated as the session explains. Branches and exceptions are written as their own steps, quoted from the expert with their time. Each step names the system used and who does it. Say a refund needs a manager's sign-off over a set amount. The expert mentions it once, and the guide gives it its own step, with the time. If the client shares a document, the agent checks the steps against it. The guide comes back in a format your team can edit like any document. The sample on the page is a refund handover: a session transcript and the client's procedure.

No. It reads what is said in the session and what is in the documents, not the screen. The agent writes the session out with times, so the moment is easy to find. When the expert points at something on screen without explaining it, that becomes a question for the client. Your team asks it. In a refund handover, a click on a settings screen is the kind of moment that becomes a question. Anything shown only on screen is never guessed at, and nothing is added that the session or documents do not show.

No, and it does not invent them. It quotes each exception, decision point and judgment call the expert mentions, with its time. An exception it might infer is a question, never a rule. Where the session and the client's document disagree, it lists both. A step with no stated owner becomes a question too. The client's expert answers them.

It is ready for the client's expert to confirm. The guide comes back with the open questions listed beside it. Until then the guide is a draft for the expert to check, and it never calls a process ready or complete. Once the expert answers them and confirms the guide, your team runs on it. Say the expert mentions, in minute forty-two, the exception that breaks week one. The agent quotes it with its time, so your team asks about it before go-live and not after.

Yes, in your build. Each session is recorded as it is today. Each new session adds to the same guide, so a long handover is not scattered across hours of recordings. The list of questions updates as the expert answers them. Each session is written out with times, so a question can point to where it came up. Your transition team keeps one guide to edit and one list to work through.

An agent for this job costs about $25,000 to build and $400 a month to run. The calculator above shows what that means against your team's time on handovers. Put in your own team's numbers and the result updates as you type. It sets the build and the monthly cost against the hours your team spends writing handover guides today. Nobody has to rewatch hours of recordings to find the exception. By hand, a guide begins with hours of recordings. Here your team begins with the session already written out. What is left for your team is editing the guide and asking the client the open questions.

The agent reads only the sessions and documents you send it. You decide where it runs and how long anything is kept. The guide is yours: your team edits it, and the client's expert confirms it. Nothing in the guide comes from outside the session and the documents. Where a document and a session disagree, both are shown to your team, not merged into one answer.

We deliver a working agent in about two weeks, set up with your guide template. It first runs on a past handover, beside your team. You read its guide next to the one they wrote. Nothing new is asked of the client's expert, because the sessions are the ones you already record. Your template sets how it is laid out.

A guide of steps, in order, from your session, with each exception the expert mentions quoted with its time. It also lists the questions to ask the client. You send one recorded handover session, or its transcript, and any client document about the process. The questions are the ones to put to the client before go-live. It comes from vlad@qvery.ai within 15 minutes. We delete your files as soon as your result is sent.