Know What Callers Said Before They Hung Up

At Qvery, we help home service companies spend less time listening to recordings, with custom AI agents that review unbooked calls. We build them around your own phone system. The first working result comes in about two weeks. Every shop knows some calls don't turn into booked jobs. Almost no one knows what those callers said, because there is no time to listen. Each objection comes with its time in the call. The result is a short list of timed moments, not a pile of recordings.

Yes. The objection labels are set up with your service manager. Your team can correct a label on any call. Your corrections go into the agent's rules as we tune it, so the labels follow what you tell it. Labels describe what the caller said, never the person who took the call. Your service manager sees which objections come up most. A worry repeated three times counts as one objection. Your service manager decides which labels your shop uses.

They keep taking the calls. The agent works on the recordings afterwards and gives your service manager what to coach on. Your phone system sends the recordings the way it saves them today. Nothing changes in how your phone team works. Nobody gets a score. Your service manager replays only the moments worth coaching, and the final say stays with them. It works on recordings afterwards, so no live conversation is interrupted.

It tells you what the caller said and what happened in the call, with times. A price objection followed by no booking is two facts. Your service manager draws the conclusion about why. The agent lists the price asked, a fee mentioned or the next opening offered, each at its time. It does not guess a reason the recording doesn't show. That keeps a fact from turning into a verdict. Each objection and moment arrives in the order it happened.

No. It reviews calls, not people, and never gives anyone a score or a ranking. It lists what the caller said and what happened, each with its time. Your service manager decides what to coach. Coaching stays with them. Without a script, it still reviews the call and says unknown where there is no standard to check against. Each objection is attached to the call, not to the person on the phone.

The agent still lists the objections and key moments. Without a script, it doesn't judge whether the call followed one. That column reads unknown instead of inventing a standard. If you add a script later, it notes where each call followed it or not. The free try takes your script only if you have one. A script just adds one more column to the review. The review still gives you the timed list when there is no script. The free try works the same way with a single call.

An agent for this job costs about $25,000 to build, then roughly $410 a month to run. The $25,000 is a one-time build, and the monthly figure covers running it. The calculator above shows what that means against your team's time. Put in your own team's numbers, and the result updates as you type. It counts the people on this job and the share of their week it takes. It can give back the hours spent listening to recordings.

The agent reads only the recordings you connect it to, and you decide how long anything is kept. It writes each call out with the time of every turn. Parts it cannot hear are listed as unheard, and nothing is filled in. The recordings stay in your phone system, and the agent works from what it is sent. The transcripts are working material for your service manager.

We deliver a working agent in about two weeks, connected to your phone system. It runs on last month's calls beside your service manager first. It finds the unbooked ones, from the audio itself or your booking records. Those are the ones it reviews in detail. Your service manager compares what it lists with what they already know. Then the objection labels are tuned with their corrections. Your phone system and your booking records are the two places it looks.

It sends back the caller's objections and the key moments in your call, with their times. Each moment sits at its time, so your service manager can replay it. Where your booking script is included, it notes where the call followed it. You send one recorded call, and your script if you have one. The result comes from vlad@qvery.ai within 15 minutes, and we delete your file as soon as it is sent. A sample is an appliance repair company's booking call that ended without a visit. Parts of the call it can't hear come back marked as unheard.